Our Return Policy
- Items can only be returned on account of a defect. Itemscannot be returned if any fault is caused by power surge, physical damage or negligence on the part of customer.
- All items for return must be in their original packaging material with all accessories intact.
- Return of item(s) shall be at the cost of the customer.
- Return Validity Period:
- Within 3 days of delivery
- Outside Lagos: Within 7 Days of delivery
- Customers will receive feedback on their refund or replacement within 24 hoursof receipt and validation of returned item.
- Manufacturers’ Warranties are valid for all hardware items and accessories as they respectively apply.
Here is how to get started:
1
STEP 1: Send a Complaint
Also include pictures of the product that was delivered to help@itnow.ng as a means of evidence.
2
STEP 2: Return after Authorization
Once your claim is validated, we will provide information on the most suitable means of getting the item from you.
3
STEP 3: Track Return Status
We will send you a return waybill number, this will enable you to track the status of your return.
4
STEP 4: Get Resolution
Upon our confirmation of the receipt of the item by ITNoW Quality Personnel, we'll make a replacement on the faulty item.